Ordered 3 fly cultures for my frogs, had notification of despatch Mon 31st Aug, flies had not arrived by the 2nd Sept and no updates from Internet reptile so emailed them, had a response to say they would be with me by the 3rd Sept at the latest, when they did not arrive I emailed them back but had still had no response by the 4th, so I messaged them, I could see that they read my message but they have not even had the decency to respond. I placed my order on Monday and after 3 days it still said "Processing" and didn't give me an ETA. Regularly use Internet Reptile and they have been great every time. We need your email address to verify that your review is genuine. I’ve been using Internet Reptile for about a year now and recommend it to any reptile owners. Consumers satisfied with Underground Reptiles most frequently mention customer service, next day and perfect condition. There products are great quality and at a really good price. These guys used to be pretty good but their customer service now appears to be next to non-existentOrdered four items of food, of which one was out of stock. The operative I dealt with was obstructive and unhelpful. Delivery was fine considering covid restrictions, item was Internet Reptile branded UVB mercury vapour bulb £25. I recently placed a large order for substrate, a new water bowl and basking ramp for my 2 beautiful snakes and the order arrived in super fast time (consider current Covid-19 situation). Still no confirmation of a refund. "Amazing quality Vivarium for such an amazing price, My bearded dragon loves the exo terra pellets I bought from here and I loved the price! Shop online for over 3000 of the top reptile products at the best prices for fast home delivery. I am going to be out of pocket until 18/07/2018 at the very earliest, which to me isn't a meagre amount. I bought a heat spot bulb from these people. For the first time in many years of live food orders I have just had a delivery where every single locust has arrived ALIVE and looking extremely healthy. This is the first product I have bought from this site and I am very happy with my purchase.I ordered a Arcadia ShadeDweller 7% ProT5 Kit. 83 talking about this. My review of 5 of the more popular known sites. I am at a loss as to how a pet store that specialises in reptiles and amphibians could let mine down on something so vital. This review has been wrote on 13/07/2018, which is a Friday. Making a mistake is one thing, and forgiveable, but customer service that bad is just unfortunate. I've been using Internet Reptile for a while now and can't fault them. :). I'd still recommend them to anyone who needs live food delivered to their home address. Kept in good conditions and cared for well. I have found there prices to be very good and they always have some amazing deals. There products are great quality and at a really good price. Recent recommendations regarding this business are as follows: "Be aware of what is in stock vs on back … Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. But I'll also acknowledge that we're living through unprecedented times, so this may have been a simple oversight due to increased order volumes. Strengthen your review by uploading photos & videos. Try our superior voucher, or reveal all promo codes to find the one with the best discount. Backwater reptiles, first choice reptiles, reptiles to go, reptile city and reptiles n critters. We placed an order for live and frozen food and it all came on the same day as a few other bits that we had ordered too.It was all packaged well and the frozen food was still frozen.We noticed when sorting our locusts out several where dead and then over the next 24-48 hours we had lost nearly a whole tub(35)We emailed internet reptile and they quickly got back to us. They came with 6 month warranty so requested return/replacement. Have repeatedly told them to refund me as will not be accepting delivery of the parcel on Monday (if it evens turns up) and get same response, we investigating. Overview Underground Reptiles has a consumer rating of 4.67 stars from 575 reviews indicating that most customers are generally satisfied with their purchases. They always come very well packaged with notifications along the way. We know your reptile will love our complete raw whole-prey diet offering a healthy, no-mess experience to feeding. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet. Will defo be using them more in future. Declined to accept delivery as dead locusts are no use to me and already had an order delivered from Swell, which came next day. Internet reptile customer service incompetent, answer was we cannot guarantee delivery times? I chose Internet Reptile because their price was competitive and included insured shipping - important when buying a glass vivariaum.I was concerned when it still hadn’t arrived after its expected delivery date but my inquiry was met with a cursory response that gave me a useless delivery tracking number. Your browser does not support embedded videos. Another 5 days and I messaged again, asking for a refund because clearly I wasn't going to get my toad. An identical one of the same make had functioned well for two years.The internet reptile supplied bulb failed within 20 sec of use. They were great when I emailed and very helpful in helping me with the return. Very cold staff, don't expect much small talk, and don't expect advice unless u specifically ask." Internet Reptile has collected 6333 reviews with an average score of 4.84. 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