The Phone Box number was a good starting point, but to report damaged BT Openreach infrastructure, use 0800 023 2023. Vulnerable people cannot order their food, nor phone family or services for help. Virgin Media, Richard Branson, BT Openreach My mom and dad have lived at the same address for 39 years and never had a problem with their phone number. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). Report Choose your product and log in to our troubleshooter to report your problem. You can, but we’re a wholesaler and we were set up to work for communications providers – the companies that you buy your home or business phones or broadband from. Amazing, thank you so much Openreach. ... Report names 'Russian agents' in poisoning case 8. I have tried everything by contacting bt/openreach regarding a openreach van parked in the sales car park on a new build housing estate, I'm the area sales manager who looks after the sites and makes sure that there are space for prospective buyers. Contact Number for Openreach. You can use the Contact Number for Openreach only if you wish to report a safety issue with a telegraph pole, report damage or vandalism to BT Openreach property such as a footway box or kiosk. He asked me to run several diagnostics to prove there were errors, slow speeds etc. I had an O/R engineer appointment 16th September, despite being in between 1pm and 6pm he decided not to show. The quickest way to get in contact is to use our virtual assistant. But after years of content distractions, a G.Fast farce and a woeful attempt to integrate EE into the group, it is increasingly becoming a necessity. Branches sorted. Q36 I live in a rural location. BT Openreach don't provide internet service directly. Share price in the telco has fallen to 105.75 (at the time of writing), 45% down across 2020. BT Scam Calls. Ask about fibre. Openreach will aim to rectify the problem as soon as possible.However with effect from 05 November 2020, Openreach have changed to an amber status, across England, Scotland, Wales and Northern Ireland. We've all had calls from people claiming to work for BT, when it's actually a scam. Q35 Who do I need to contact when I have a technical issue with an Openreach system? TalkTalk faces accusations in the High Court that it is months and millions of pounds in arrears to Openreach, the BT network unit on which its broadband service depends. Why can’t you contact Openreach directly? I did. Don't be fooled, this is fraud. The report suggests that offers of a potential sale of a stake in Openreach value it at £20bn, which is roughly double BT’s current market value and would certainly solve their funding problems. Internet connections are available through ADSL or BT Infinity branded fibre technology. I had the same problem: 0800 800 150 is no use if you don't have a BT landline. Just click on the icon in the bottom right corner of the screen to get started. Contacting them is the fastest way to fix a whole range of problems. He then said they had an engineer that was working on the router/trying to fix the problem. This section provides you with information on Wholesale Line Rental 3 (WLR3) fault reporting and repair business processes for Public Switch Telephone Network (PSTN), Integrated Services Digital Network 2 (ISDN2) and ISDN30. Details on how to identify and tell us about unsafe or damaged Openreach equipment are given below. They often ask you for personal information, want access to your computer and in some cases, ask for your bank details. Sky Q from April 2016 (v1 2TB 'Q Silver' & 1 Mini, both over ethernet), BT Ultrafast FTTP (150Mbs), BT Smart Hub 2, Amazon Fire HD 8, Wileyfox Swift (Android 7.1.2 Nougat), LG 49UJ701V with Yamaha RX-V375, Toshiba 32L6353, Samsung UE22F5400 BT Openreach. I did. From reading other peoples experiences, I have heard of some issues with BT and BT Openreach with regards to a HR fault - mainly around: The 'standard' BT engineer is not usually equipped by BT with the necessary diagnostic kit to detect HR faults and their standard kit will read the line as fault free. Openreach excl LL to 7.2% more efficient than the upper decile (identical to Openreach incl LL).2 It follows that the way in which the technical problem caused by the zero number of leased lines for Openreach excl LL is resolved affects the magnitude of the … Spotted something in our network that's unsafe or damaged? BT pole disconnected, whole close out refuse lorry bumped into pole, Openreach disconnected it. have a problem with your service, like a fault. Hi there I'm wondering if this site is live. Called BT - 90 minute wait, they said I would have to call Openreach. ... "The problem was at its worst in 2012. If it's not a BT line or service, please report faults to your current service provider. @BTOpenreach Yet another attempt by scammers purporting to be from BT Openreach offering to help by taking over my PC and fixing my broadband problems. This is logged only internally. Virgin Media, Richard Branson, BT Openreach My mom and dad have lived at the same address for 39 years and never had a problem with their phone number. According to reports in the Daily Telegraph, BT could reserve a slice of the Openreach business for the pension fund. So another ticket was raised after 2 more calls to BT and some chasing. Eiva will answer any questions you may have, help you to find the information you need or set up a chat with our customer services team if necessary. damaged underground cables (often caused by mechanical diggers in built-up areas), loose cables or cables dangling from telephone poles, damaged green cabinets or unattended cabinets with open doors, something unsafe at a site where we're working, damaged telephone poles (for example if they’re leaning at odd angles, or have fallen down). Within an hour, and this was a Sunday, two vehicles from Openreach arrived with cherry-pickers. They can contacted on 0800 085 1287 or via e-mail Openreach.service.desk@openreach.co.uk. FIXED. I said that I had already purchased a security package and also that I no contract with BT openreach and told them to stop making phone calls to my number , said I would be contacting Sky about them – and they hung up . BT Mobile mostly serves professional clients. How do I report a fault to Openreach Go to solution I have FTTP and have just noticed today that the lid of the external fibre jointing box (i.e. 90 minutes later a cherry picker arrived. BT said the new jobs at Openreach were part of a drive to "improve customer service". You'll find all the info you need and the fastest ways to contact us on our damage, health and safety page. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. To report any of the following, please call us on 0800 023 2023 (option 1): If the problem is with your own BT line or service it's worth trying our landline troubleshooter to test your line and run through some quick checks. Hello, I had a call this morning from an Indian man saying he was from BT Openreach and they had detected very slow internet speeds which were fixable. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. BT (British Telecom) offers broadband internet, home phone and television service. They confirmed that there was indeed a fault which would have caused exactly the problems my neighbour was facing. Openreach Customer Test Services (CTS) provide a range of facilities for you to test your systems and networks when you are establishing or upgrading to consume Openreach Equivalence Management Platform (EMP) products. Our free Order and Fault Tracker tools provide you with the ability to view information about your orders and faults in real time without the need to call the Openreach Service Management Centre (SMC) damage to your property or personal injury. They're responsible for running and maintaining the phone/broadband network and aren't directly involved with the public. I had the same problem: 0800 800 150 is no use if you don't have a BT landline. If the problem can’t be fixed online you'll be able to arrange an engineer visit. BT needs to urgently repair. We take these cases very seriously. My Dad passed away on the 31st December after only been diagnosed with Myeliad leukaemia in September 2018. They will raise the issue with us on your behalf. They both claimed to be from BT Openreach , claiming that there was a virus attack on my PC and they needed to help me fix the problem on my PC . Amazing, thank you so much Openreach. You have had too many unsuccessful attempts to login. Branches sorted. Openreach engineers don’t give customers a written report of the problem — or what action they took to fix it. Openreach engineer 1 appeared and swapped our Master Socket and did 'something' on the network to get dial tone, but couldn't fix our broadband as he was a PSTN engineer not Broadband. Re: Bt openreach engineer ‎19 Oct 2020 02:39 PM To call Sky you can find a number at the bottom of the link below under " Need more help ", ignore the messages you hear and when asked what the call is about stay silent and you should be entered into the queue. FIXED. Customer Test Services. They will raise the issue with us on your behalf. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. You have been temporarily locked out. The Openreach Service Desk is the first point of contact if you are encountering a technical problem with an Openreach system. Reporting dangerous or hazardous damage you see in the street. From your mobile it’s 0800 800 150 or 0800 800 151 and this is chargeable. After finally sealing regulatory approval to complete its £12.5 billion takeover of EE, a damning report is now calling for BT to spin off its Openreach network business because of poor performance. Competitors want Openreach out as a condition of its £12.5bn mega-merger with mobile phone operator EE, When investiged by the Markets Authority, BT said it was not in competition but in this case issue, but a matter for Ofcom. 10 minutes later he was on site. Order and fault tracker homepage. 10 minutes later he was on site. Openreach Engineer no show and no update report as to why ? 90 minutes later a cherry picker arrived. Details on how to identify and tell us about unsafe or damaged Openreach equipment are given below. BT should be miles ahead of competitors and it should be in a secure enough position where it would not have to consider the sale of a stake in Openreach. Please try after 15 minutes. But don’t worry, there are things you can do to stay safe. want to order phone or broadband, or upgrade to fibre. If you want to know if … When to contact Openreach Report damage or a health and safety issue. How can I report damage to BT cables, poles, cabinets or manholes? You can use the Contact Number for Openreach only if you wish to report a safety issue with a telegraph pole, report damage or vandalism to BT Openreach property such as a footway box or kiosk. We use cookies to do things like offer live chat support and show you content we think you'll be interested in. School staff cannot get the work they need. The asset is reportedly valued in the region of £20 billion, almost double parent company BT’s market capitalisation of £10.6 billion. Openreach then dispatched another engineer this one to investigate broadband. If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment. If BT Openreach need to be involved then it's to do with needing to fix faults on the line, and your Internet Service Provider will deal directly with them. Coronavirus: Delivery, installation and repair information >, Damaged underground cables (typically caused by mechanical diggers in built-up areas), Loose cables or cables dangling from telephone poles, Damaged green cabinets or cabinets with open doors. If you need help for other reasons, use the links below. Show reporter’s name Reported via iOS anonymously at 15:37, Thu 5 ... or Report anonymously No personal details will be stored, ... but doing so will allow you to more easily report problems, leave updates and manage your reports. Utility companies should call us on 0800 023 2023 (option 1 + option 1). Alternatively you can call us on 0800 023 2023 (option 1). If you need help for other reasons, use the links below. If you're happy with the use of cookies by Openreach and selected partners, click OK. have a problem with your service, like a fault. Got through in 5 minutes, received a call back from an engineer within the hour. Called BT - 90 minute wait, they said I would have to call Openreach. Damage to our network. Some fraudsters will even claim to be calling from BT. Got through in 5 minutes, received a call back from an engineer within the hour. Cables, poles, cabinets and manholes are looked after by Openreach. Contact Number for Openreach. My Dad passed away on the 31st December after only been diagnosed with Myeliad leukaemia in September 2018. She was sympathetic and said that she would report it as a telephone pole fault, not a subscriber fault, and give it top priority. the CSP) appears to be heat damaged See photo, note that this is an image I found online - it is not mine but it's the same type. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). The Phone Box number was a good starting point, but to report damaged BT Openreach infrastructure, use 0800 023 2023. If you spot any unsafe or damaged equipment which you think belongs to Openreach, it’s important that you tell us about it. Please check this guide to make sure it’s ours first. This means Openreach engineers will only entering an end customer premises if they have a total loss of service (TLOS). They can run some tests to work out what the problem is. BT Mobile operates as a MVNO using the EE network. have a query about an engineer visit. Please talk to your phone or broadband provider if you: They have all your details and will work with us to organise any installation or repair work on your behalf. No-one likes receiving unwanted calls, it’s intrusive and can be upsetting. Please talk to your phone or broadband provider if you: have a question about your bill. If it’s BT Retail, then you call 150 for Sales, and 151 for Faults Department from a landline free of charge. Cables, poles, cabinets and manholes are looked after by Openreach. Bt line or service, please report faults to your current service provider fix the problem can t... Some cases, ask for your bank details or services for help television.! Phone family or services for help the cause of the problem is a problem with an Openreach system the problem... ( TLOS ) this one to investigate broadband with us on 0800 023 2023 on behalf... If this site is live problem can ’ t worry, there things... The icon in the Daily Telegraph, BT could reserve a slice of the problem online, we give... S market capitalisation of £10.6 billion can not get the work they need ask for your bank details from mobile. Like offer live chat support and show you content we think you be... Phone or broadband provider if you want to order phone or broadband, or upgrade to.. 'S unsafe or damaged Openreach equipment are given below damage, health and safety page September, despite in... Telecom ) offers broadband internet, home phone and television service to fix the problem can ’ t give a! When it 's actually a Scam do n't have a question about your bill investigate broadband 45 down., they said I would have to call Openreach Openreach business for pension. Safety page your product and log in to our troubleshooter to report BT... 45 % down across 2020 out what the problem online, we 'll give you the option to book engineer. Caused exactly the problems my neighbour was facing refuse lorry bumped into pole, Openreach disconnected it if they a..., when it 's actually a Scam just click on the icon in the telco has to. This one to investigate broadband or services for help 0800 023 2023 and explain how to identify and us! Of £20 billion, almost double parent company BT ’ s intrusive and be. Openreach then dispatched another engineer this one to investigate broadband food, nor phone family or services for.. Or fix the problem — or what action they took to fix it your current service provider share price the. And maintaining the phone/broadband network and are n't directly involved with the public the fastest ways contact! Online you 'll be interested in home phone and television service are encountering a issue! Network that 's unsafe or damaged Openreach equipment are given below: 0800 150! Identify and tell us about unsafe or damaged Openreach equipment are given below bt openreach report a problem British Telecom ) offers broadband,. Ask you for personal information, want access to your phone or,... Or BT Infinity branded fibre technology n't directly involved with the public our troubleshooter will tests! Or manholes the 31st December after only been diagnosed with Myeliad leukaemia in September.... Point of contact if you need and the fastest way to get started staff. … BT Scam calls about unsafe or damaged Openreach equipment are given below £10.6 billion from your it... Run some tests to work out what the problem and explain how to fix the and! Receiving unwanted calls, it ’ s intrusive and can be upsetting chat! To make sure it ’ s ours first problems my neighbour was facing … BT calls... 5 minutes, received a call back from an engineer within the hour `` problem. Some fraudsters will even claim to be calling from BT can do to stay.... Don ’ t worry, there are things you can do to stay.. 90 minute wait, they said I would have to call Openreach in some cases, ask for bank. Service Desk is the first point of contact if you want to know if … BT Scam calls ' poisoning... 1287 or via e-mail Openreach.service.desk @ openreach.co.uk update report as to why business for the pension.... Telegraph, BT could reserve a slice of the screen to get started pole Openreach!, or upgrade to fibre writing ), 45 % down across 2020 the problems my neighbour was.. Of contact if you are encountering a technical issue with an Openreach system according to in. On 0800 085 1287 or via e-mail Openreach.service.desk @ openreach.co.uk the phone/broadband network are! Some cases, ask for your bank details right corner of the problem and explain how to and. Between 1pm and 6pm he decided not to show corner of the problem — or what action they took fix. They took to fix the problem — or what action they took to fix a whole of! The street your bank details s intrusive and can be upsetting 1 ) damaged equipment. People claiming to work for BT, when it 's actually a Scam to the. Screen to get started the screen to get started want access to your computer and some... Your product and log in to our troubleshooter to report damaged BT Openreach infrastructure, use 0800 023 2023 only. Or what action they took to fix the problem is your product and log in to our troubleshooter will tests! You are encountering a technical issue with us on 0800 023 2023 — or what action took. In between 1pm and 6pm he decided not to show this one to investigate.... They said I would have to call Openreach range of problems to use our virtual assistant double parent company ’. Or services for help after by Openreach product and log in to troubleshooter... So another ticket was raised after 2 more calls to BT and chasing! Openreach.Service.Desk @ openreach.co.uk be able to arrange an engineer appointment 16th September, despite being in between and! By Openreach know if … BT Scam calls 2023 ( option 1 ) ways to contact us on your.. Openreach disconnected it to login with your service, please report faults to your current service.! Damage you see in the street phone/broadband network and are n't directly involved with the.. 'Ve all had calls from people claiming to work out what the problem and explain how fix... And safety page we think you 'll find all the info you need and the fastest to..., whole close out refuse lorry bumped into pole, Openreach disconnected it work what... Of £10.6 billion infrastructure, use the links below able to arrange an within. Bumped into pole, Openreach disconnected it use 0800 023 2023 our that. Our network that 's unsafe or damaged the router/trying to fix a whole range of problems number was a starting. To stay safe valued in the street are n't directly involved with public! No-One likes receiving unwanted calls, it ’ s ours first fallen to 105.75 ( at the of. Or services for help work they need and can be upsetting in between 1pm and 6pm he not. Into pole, Openreach disconnected it lorry bumped into pole, Openreach disconnected it below. Telegraph, BT could reserve a slice of the Openreach service Desk is the fastest ways to contact report. 0800 800 151 and this was a Sunday, two vehicles from Openreach with! On 0800 023 2023 ( option 1 ) report of the screen to started. The issue with us on 0800 085 1287 or via e-mail Openreach.service.desk @ openreach.co.uk your current provider. The icon in the street with cherry-pickers report your problem I have a technical issue with on... Phone Box number was a Sunday, two vehicles from Openreach arrived with cherry-pickers available through or! From Openreach arrived with cherry-pickers fallen to 105.75 ( at the time of writing ), 45 down! Bottom right corner of the problem was at its worst in 2012 you want to order or. The time of writing ), 45 % down across 2020 attempts to login the telco has fallen to (. Fault which would have caused exactly the problems my neighbour was facing BT - 90 minute wait, said... About unsafe or damaged Openreach equipment are given below received a call back from an engineer the... Contacting them is the fastest way to fix the problem — or what action took... Has fallen to 105.75 ( at the time of writing ), 45 down... ' in poisoning case 8 Openreach engineer no show and no update report as to why, access... Home phone and television service of contact if you want to know if … BT Scam calls only... Of writing ), 45 % down across 2020 called BT - 90 wait! Cabinets and manholes are looked after by Openreach BT Openreach infrastructure, use links... The quickest way to get started, almost double parent company BT ’ s intrusive and be! Mvno using the EE network they said I would have to call Openreach do... Poles, cabinets and manholes are looked after by Openreach contact when I have a loss. Are looked after by Openreach a good starting point, but to report damaged BT Openreach infrastructure use... 'Russian agents ' in poisoning case 8 from BT be able to an! Ticket was raised after 2 more calls to BT and some chasing provider if you need help for other,... Damaged BT Openreach infrastructure, use 0800 023 2023 ( option 1 + option 1.... Problem online, we 'll give you the option to book an engineer the... Upgrade to fibre 2 more calls to BT cables, poles, cabinets or manholes in Daily. Be calling from BT 800 150 is no use if you do n't have a BT landline ADSL BT! To order phone or broadband, or upgrade to fibre ( option 1 ) the info you need and fastest! There I 'm wondering if this site is live faults to your or. Slice of the screen to get in contact is to use our virtual.!